With much thought and consideration and due to a high volume of last-minute cancellations, we have updated our cancellation policy as follows.
If you cancel your appointment within 24 hours of the booking or do not attend a booked appointment you will now be required to pay a deposit for any future appointments.
The deposit amount will depend on the services booked however, a guide amount is £25 for a cut and finishing service and £50 for a colour service.
This deposit will be held in your account. You can then choose to redeem this at your next appointment or rather than paying another deposit when booking in future, we can keep it in your account as a rolling deposit.
If you cancel or move your appointment within 24 hours, or do not attend your appointment the deposit will be taken as a ‘fee’ towards the loss of earnings of the stylist and the business. You will then be required to re-pay a deposit for any future bookings.
If you choose to move your appointment within 24 hours of your booking this will also invoke the above policy. You will only be able to do this once. If you choose to move the booking a second time within 24 hours, your deposit will be taken as a ‘fee’ towards the loss of earnings of the stylist and the business and you will then be required to re-pay a deposit for your future booking.
We understand that genuine and unpreventable situations may occur, therefore we have chosen a deposit system rather than bringing in cancellation fees.
We thank you for your understanding.
Product Returns & Refunds
Any products purchased in the salon can be returned and swapped for an alternative product within one week of purchase.
This means that if you buy a product and find that after one or two uses that you do not get on with it, for whatever reason, you can discuss this with your stylist who would be happy to make a different recommendation.
Unfortunately, we do not offer refunds on product purchases.
From time to time you may be asked to pay a deposit for hair services not yet rendered.
This deposit is secured in your account with us and is redeemable against all products and services within the salon. All deposits are non-refundable if you try to move or cancel your booking giving less than 48 hours’ notice, otherwise, you may ask for a full refund at any time.
Here are a few examples of when you may be asked for a deposit;
You are a new client or are returning to us after 6 months or longer.
You have missed or cancelled an appointment with us in the past.
You are making a large booking such as for a wedding or hair extensions.
Consultation & Allergy Testing
All new clients and clients returning after 6 months or more will be invited into the salon for a consultation and allergy test. This is where a stylist can discuss your needs and make sure that you are allergy tested with the correct products that will be used during your colouring service.
An allergy test at Alexander James hair salons in Solihull and Halesowen, Dudley MUST be carried out at least 48 hours prior to your colour appointment. Please note that you may need testing for more than one product range depending on your requirements, which will need to be done 48 hours apart, with the last test being 48 hours before your colour appointment. There are no exceptions to this rule.
Consultations are then valid for 4 weeks and your colour appointment must be booked within this time.
Corrections & Complaints
If you notice something is not quite right or of any part of your service has not lived up to your expectations, we urge you to contact us within 7 days.
At Alexander James hairdressing, Halesowen & Solihull, we welcome the opportunity for growth and development. As much as we will always aim to provide the best service and quality of work, we also understand that we may not always get it just right.
We can guarantee there will be zero awkwardness and that we will endeavour to do all that we can to ensure that a suitable resolution is reached.
You can also contact our salon managers directly via email at firstname.lastname@example.org.