Salon Policies

Salon Policies at Alexander James Hairdressing Salons in Halesowen, Dudley & Solihull

Alexander james hair salon in solihull and dudley

 

Product Returns & Refunds

Any products purchased in the salon can be returned and swapped for an alternative product within one week of purchase. This means that if you buy a product and find that after one or two uses that you do not get on with it, for whatever reason, you can discuss this with your stylist who would be happy to make a different recommendation.

Unfortunately, we do not offer refunds on product purchases.

Deposits

From time to time you may be asked to pay a deposit for hair services not yet rendered. This deposit is secured in your account with us and is redeemable against all products and services within the salon. All deposits are non-refundable if you try to move or cancel your booking giving less than 48 hours’ notice, otherwise, you may ask for a full refund at any time.

Here are a few examples of when you may be asked for a deposit;

  • You are a new client or are returning to us after 6 months or longer.
  • You have missed or cancelled an appointment with us in the past.
  • You are making a large booking such as for a wedding or hair extensions.

Consultation & Allergy Testing

All new clients and clients returning after 6 months or more will be invited into the salon for a consultation and allergy test. This is where a stylist can discuss your needs and make sure that you are allergy tested with the correct products that will be used during your colouring service.

An allergy test at Alexander James hair salons in Solihull & Dudley, MUST be carried out at least 48 hours prior to your colour appointment. Please note that you may need testing for more than one product range depending on your requirements, which will need to be done 48 hours apart, with the last test being 48 hours before your colour appointment. There are no exceptions to this rule.

Consultations are then valid for 4 weeks and your colour appointment must be booked within this time.

Wedding & Bridal Hair, West Midlands Top Hair Salons 

We offer both in-salon and call out wedding services. For call out services, we charge by time out of the salon and not on a per person basis.

50% of your total booking will be due after the trial appointment if you are happy to go ahead with the booking. This payment is non-refundable. Your remaining balance is then due one calendar week before the wedding booking.

Corrections & Complaints

If you notice something is not quite right or of any part of your service has not lived up to your expectations, we urge you to contact us within 7 days.

At Alexander James hairdressing, Halesowen & Solihull, we welcome the opportunity for growth and development. As much as we will always aim to provide the best service and quality of work, we also understand that we may not always get it just right. 

We can guarantee there will be zero awkwardness and that we will endeavour to do all that we can to ensure that a suitable resolution is reached. You may contact us by phone on 0121 439 2800 for our Halesowen salon, or 0121 711 7699 for our Solihull hairdressers.  You can also contact our salon managers directly via email at [email protected]